Terms & Conditions

These Terms and Conditions ("Terms") govern your access to and use of the website kenshohrsolutions.com (the "Site") and the services provided by Kensho HR Solutions, a proprietorship owned and operated by Ritika Modi ("Kensho," "we," "our," or "us").

By accessing the Site, submitting any form, using the HR Health Audit tool, or engaging Kensho HR Solutions for any service, you agree to be bound by these Terms. If you do not agree, please do not use the Site or our services.

1. Services Offered

Kensho HR Solutions provides human resources consulting and advisory services to businesses, including but not limited to:

• Fractional CHRO / HR Head
• HR Operations Outsourcing
• Recruitment & Hiring Systems
• SOP & Process Documentation
• HR Automation & HRIS Setup
• AI-Powered Automations, Workflows & Platforms
• HR Health Audit (free diagnostic tool)
• HR Roadmap Report (paid deliverable, ₹999)

The specific scope, deliverables, timelines, and fees for any engagement are defined in a separate Proposal or Statement of Work ("SOW") agreed upon in writing between the parties.

2. Website Use

The content on this Site — including text, graphics, logos, case study summaries, blog posts, and tools — is provided for general informational purposes only.

• You may access and use the Site for lawful, personal, or professional purposes.
• You may not copy, reproduce, distribute, or commercially exploit any content from the Site without our prior written consent.
• You may not use automated tools (bots, scrapers, crawlers) to extract data from the Site.
• You may not attempt to interfere with the Site's security or operation.

3. HR Health Audit Tool

The HR Health Audit is a free diagnostic questionnaire available on the Site. By completing and submitting the audit:

• You agree to provide accurate information to the best of your knowledge.
• You consent to Kensho HR Solutions storing your submission and using it to contact you regarding HR consulting services.
• You acknowledge that the audit results are indicative and diagnostic in nature — they do not constitute professional HR, legal, or compliance advice.
• Kensho HR Solutions may use aggregated, anonymised data from audit submissions for benchmarking, research, or content purposes.

4. Paid Services — HR Roadmap Report (₹999)

The HR Roadmap Report is a personalised document prepared by Ritika Modi based on your audit responses. The following terms apply:

• Payment of ₹999 is required in full before the report is delivered.
• Delivery timeline is typically 3–5 business days from the date of payment and receipt of complete audit data.
• The report is prepared specifically for your company and is non-transferable.
• Due to the bespoke, manually-prepared nature of the report, no refunds are offered once work has commenced. If you have concerns before work begins, please contact us within 24 hours of payment.
• The report contains recommendations based on information you have provided. Implementation of recommendations is solely at your discretion and risk.

5. Consulting Engagements

For project-based, retainer, or full engagement services, the following general terms apply (in addition to any specific terms in your SOW):

• Proposals and SOWs are valid for 14 days from the date of issue unless otherwise stated.
• Commencement of work requires a signed SOW or written confirmation (email or WhatsApp) and receipt of any agreed advance payment.
• Payment terms are as specified in the SOW. Late payments may attract a delay fee of 1.5% per month or as agreed.
• Confidentiality — Kensho HR Solutions will keep all client business information strictly confidential and will not disclose it to third parties without written consent, except as required by law.
• Intellectual property — deliverables created for you (SOPs, policies, job descriptions, frameworks) become your property upon full payment. Our underlying methodologies and templates remain our intellectual property.
• Cancellation — either party may terminate an engagement with 30 days' written notice. Work completed to the date of termination is billable at the applicable rate.

6. Limitation of Liability

To the fullest extent permitted under applicable Indian law:

• Kensho HR Solutions provides services based on professional experience and best practices. We do not guarantee specific business outcomes (e.g., reduced attrition by a specific percentage, cost savings, or legal compliance in every scenario).
• We are not liable for any indirect, incidental, consequential, or punitive damages arising from your use of our services or the Site.
• Our total liability in connection with any engagement shall not exceed the fees paid by you to Kensho HR Solutions in the three months preceding the claim.
• We are not a law firm and do not provide legal advice. For matters requiring legal opinion (e.g., specific compliance questions, litigation), you should consult a qualified legal professional.

7. Disclaimer of Warranties

The Site and all content on it are provided on an "as is" and "as available" basis without any warranty of any kind, express or implied. We do not warrant that:

• The Site will be uninterrupted, error-free, or free from viruses or harmful components.
• Information on the Site is complete, accurate, or current at all times.
• The HR Audit tool will produce results that are accurate for every organisation's unique context.

8. Testimonials

Testimonials on the Site reflect real client experiences. However:

• Client names and identifying details are anonymised unless explicit written consent has been obtained.
• Results described are specific to those clients' circumstances and are not a guarantee of similar results for your business.
• Past performance does not guarantee future results.

9. Blog and Information Content

Blog articles, guides, and other informational content on the Site are for general educational purposes only. They do not constitute professional HR, legal, tax, or financial advice. Kensho HR Solutions is not responsible for any action taken or not taken based on blog content without independent professional advice.

10. Third-Party Links

The Site may link to third-party websites (including LinkedIn, WhatsApp, GoDaddy, and others). These links are provided for convenience only. We have no control over and are not responsible for the content, privacy practices, or terms of any third-party website.

11. Intellectual Property

All content on this Site — including the Kensho HR Solutions name, logo, brand identity, written copy, tools, and methodologies — is the intellectual property of Kensho HR Solutions / Ritika Modi.

You may not use our name, logo, or any proprietary content for commercial purposes, in marketing materials, or in any way that implies endorsement without our prior written consent.

12. User Conduct

By using this Site, you agree not to:

• Submit false, misleading, or fraudulent information through any form or tool.
• Impersonate any person or entity.
• Use the Site for any unlawful purpose.
• Attempt to gain unauthorised access to any part of the Site or its infrastructure.
• Post or transmit any harmful, offensive, or defamatory content.

13. Privacy

Your use of the Site is also governed by our Privacy Policy, which is incorporated into these Terms by reference. Please review it carefully.

14. Changes to These Terms

We reserve the right to update these Terms at any time. The updated version will be posted on this page with a revised "Last Updated" date. Continued use of the Site or our services after any changes constitutes acceptance of the updated Terms.

For active client engagements, material changes to applicable terms will be communicated directly.

15. Governing Law and Dispute Resolution

These Terms are governed by the laws of India. Any dispute arising out of or relating to these Terms or our services shall first be attempted to be resolved amicably between the parties.

If not resolved within 30 days, disputes shall be subject to the exclusive jurisdiction of the courts in Mumbai, Maharashtra, India.

16. Entire Agreement

These Terms, together with the Privacy Policy and any signed Proposal or SOW, constitute the entire agreement between you and Kensho HR Solutions with respect to your use of the Site and services. They supersede all prior discussions, representations, or agreements.